The staff has an unusual characteristic in that they genuinely want you to have a good experience, to love their products as much as they obviously do. It's not surprising that some people misread their enthusiasm as something more cynical; step through the door of most Newbury stores and you'll likely feel that the staff would rather you just have not bothered them. Here, their love for the company (it's commitment to charity and animal rights) and natural, safe, handmade products is contagious. Their wealth of product knowledge will point you in the right direction; their frequent parties and promotions will help save your wallet, though they never charge more than what the product is worth. What you'll find here is honesty: honest products, honest customer service. That's rare, and that's something to cherish.
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